Description If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half in the Manufacturing field. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. If you're looking for a long-term contract / contract position in Uxbridge, Massachusetts, this Customer Service Representative opportunity could be for you!Your responsibilities in this role
Manage and place incoming telephone calls
Receive and send written business correspondence
May support business development and client referral goals by actively cross-selling and referring customers
Contribute accurate, friendly customer service in a timely fashion Requirements - Customer service and office administrative skills
Excellent communication skills (written and verbal)
Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Proficient with computers and technology platforms
achievement oriented, positive attitude and an approach to work rooted in professionalism
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Strong problem-solving skills
Experience performing extensive research to resolve complex customer inquiries
2+ years of past relevant experience
Experience using Microsoft Office
Knowledge of Shipping documentation
Order entry experience
Deep understanding of customer service
Foundational knowledge in Vendor Compliance
We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .