Retention Solution Consultant

As a member of our Solution Consulting team, you will have a major impact on our future success by partnering with the Technical Account Management team.   This role will focus on building strong customer relationships by identifying technical challenges, and proposing solutions that will drive adoption and maximize customers’ investments . You will  work across the ServiceNow ecosystem working with Sales, Partners,  Product Management, and the Leadership team. The Retention Solution Consultant will require deep technical knowledge in order to position and deliver the best solutions to our customers, ensuring customer satisfaction, and driving long-term partnerships with ServiceNow.  ResponsibilitiesThe Retention Solution Consultant is a technical consultant with the advanced ability to develop and position product-specific solutions during sales cycles.  More specifially, they will be asked to:Build and maintain strong, long-term relationships with clientsPartner with the Technical Account Management team to develop and execute account plans to drive growth and retentionSupport product sales as a technical and domain expert of a client-facing sales teamLead discovery sessions & workshops to determine customers' challenges and deliver product demonstrations to align our solution with customer needsGuide strategic programs in top accounts such as customer journey sessions for roadmap and outcomes agreementProvide feedback to product management about product enhancements that can address customer needs and deliver additional valueShare best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the teamStay current on competitive analysis and market differentiationDrive upsell and cross-sell opportunities based on technical product knowledgeSupport marketing events including executive briefings, conferences, user groups, and trade shows