Strategic Operations Manager – Product Excellence

Role Summary As the Strategic Operations Manager – Product Excellence, you will lead analytics, reporting, and strategic projects. You will partner with the Product Excellence Leadership Team, STEP, and CEG Ops to drive data-driven decision-making, OKR alignment, and business rhythm reporting. This role requires strong analytical skills, operational discipline, and the ability to translate complex data into actionable insights while managing projects end-to-end. You will serve as a trusted advisor to the Product Excellence Leadership Team and a respected partner to cross-functional stakeholders across product, sales, marketing, finance, and customer success. Supporting both operational and strategic aspects, you will solve complex business problems, leverage data, and drive results to accelerate impact. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company. What You Get to Do in This Role: Lead reporting for PEx, including performance tracking, monthly business reviews, and executive readouts Structure complex business problems, develop hypotheses, perform analyses, and deliver insights and recommendations through high-quality presentations and storytelling For strategic initiatives, align stakeholders across functions, including senior and executive leadership, to drive clarity and collaboration across the organization Business Insights & Execution Monitor, analyze report on OKRs and other key Product Excellence metrics  Prepare forward-looking business insights, materials, and recommendations to support leadership meetings, QBRs, and planning engagements Design and manage scorecards and KPIs; ensure alignment with corporate targets and cascading goals Strategic Initiatives  Manage strategic projects end-to-end; create workback plans, manage XFN teams, report updates to executives, set resulting metricsServe as an operational thought leader who brings clarity to ambiguity and accelerates decision-making