Guest Services Coordinator

Description Robert Half is seeking an experienced Guest Service Coordinator for this new and exciting opportunity to support a non-profit organization located on-site in Ann Arbor. If you're a people person with great communication skills, this non-profit opportunity is meant for you! ONSITE work schedule is a midnight shift 11:45pm - 8:15am. Pay up to $18/hr. General Responsibilities: Interacting with clients in a non-judgmental ethical manner Responsible for the operation of various floors of the facility Be familiar with and implement policies and procedures taught on the job Ensure all current clients have checked in to the building appropriately Supportive, empathetic, confidential listening and offering clients general assistance Document various client information and activities in program system HMIS and staff notes professionally andappropriately Responsible for light cleaning in the facility and the ordering of supplies Welcome and orient new clients to rules and responsibilities of the floor and congregate living Appropriate communication with Manager regarding client Leaves of Absences, Late Arrivalsand other client policy questions Must be willing to work holidays if necessary Must be on time for work, and use time clock to document hours Other duties, as assignedQualifications:Associates Degree, detail oriented certification, or alternative equivalent experience. Related experiencepreferred. Knowledge of housing, mental health, chemical dependency, and poverty issues helpfulExperience in social work, social services, or human services helpful as wellMust meet the following criteria to be considered: Reliable and willing to work holidays Able to be assertive without being aggressive Able to work as a team member Utilize good judgment Be both welcoming and assertive Be culturally competent Able to be mindful of personal boundaries, ethical obligations, and the primacy of client needs experienced in nature and detail oriented in action Requirements Possess excellent communication and interpersonal skills for assisting guests and customers Ability to perform receptionist duties and manage daily schedules efficiently Must have the ability to direct guests to the appropriate departments or individuals Proven experience in answering inbound calls in a detail oriented and courteous manner Strong organizational skills and attention to detail Ability to work in a fast-paced environment and multitask effectively Familiarity with office equipment and administrative procedures Strong problem-solving skills and ability to handle guest enquiries and complaints effectively Must exhibit a friendly and approachable demeanor Willingness to learn and adapt to new tasks or challenges Basic computer skills, including the use of email and office software Experience in customer service or guest relations would be advantageous Ability to work flexible hours, including evenings and weekends when necessary High school diploma or equivalent education level. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .