The Technology Support Rep II will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Domino’s In-Store Operators. The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.Other aspects of the role include:Keeping thorough documentation of reported issues and steps taken in troubleshooting.Ongoing training as new technology is implemented throughout the Domino’s brandWorking in our beautiful World Resource Center in Ann Arbor, Michigan.The first 2-4 weeks of the role will be training and M-F, 9am-6pm EST. Following training, must be open to working nights and weekends! Typical shifts include: 8am-5pm, 9am-6pm, 10am-7pm,12am-9pm, 3pm-12am, 5pm-2am, 12am-9amAll day shifts will be on site 4 days per week if working Monday-Thursday. If starting at or after 3pm on site is not required.