Customer Support Assistant

Job DescriptionWe are seeking a highly motivated and detail-oriented Customer Support Assistant to join our team in Detroit, MI. In this role, you will be responsible for providing professional assistance to customers, resolving inquiries efficiently, and ensuring a seamless customer experience. The ideal candidate is a proactive problem-solver with excellent communication skills and the ability to handle multiple tasks in a fast-paced environment.ResponsibilitiesRespond to customer inquiries via phone and email in a professional and timely manner.Provide accurate information about company products and services.Assist in resolving customer issues by coordinating with internal departments.Maintain detailed records of customer interactions and resolutions.Identify common customer concerns and suggest process improvements.Support the development and implementation of customer service policies.Ensure compliance with company guidelines and customer service best practices.