Help Desk Analyst

Description We are offering a short term contract employment opportunity for a Help Desk Analyst in Holland, Ohio, United States. As a Help Desk Analyst, you will be a crucial part of our team, providing support to our existing Help Desk team. Your main role will be to respond to support tickets and assist our customers with troubleshooting issues related to year-end inventory support.Responsibilities: Respond promptly and effectively to customer support tickets Provide technical assistance to customers with troubleshooting issues Support the existing Help Desk team with year-end project tasks Utilize your skills in ticketing systems to manage and resolve customer issues Ensure excellent customer service while addressing client's issues Utilize your experience with Mac Computers, Microsoft, and Active Directory in resolving technical issues Apply your knowledge of Apple Devices and Computer Hardware in troubleshooting Use your understanding of Configuration Management and Deployments in resolving customer issues Perform Basic and Hardware Troubleshooting to rectify customer issues Handle Service Desk Tickets and Support Tickets proficiently Manage the Ticketing System effectively to track and resolve customer issues. Requirements Possess at least 1 year of experience in a similar role Proficient in using Mac Computers and Apple Devices Familiarity with Microsoft suite of products Experience with Active Directory Knowledgeable about computer hardware Ability to manage Configuration Management processes Experienced in hardware and software deployments Capable of performing basic troubleshooting and hardware troubleshooting Experience with managing service desk tickets and support tickets Proficiency in using ticketing systems Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .