Service Technician

As a Service Technician, you will be responsible for leading, training, developing, and supporting the service technician and engineering team in the service group. Under your direct leadership, the team will service a variety of test systems, primarily dynamometer test cells for propulsion and driveline systems. This includes working with dynamometer control software to run customer tests, performing test equipment calibrations, and executing troubleshooting efforts on test cell equipment. Setup of customer test cell equipment and auxiliary testing equipment. The service tech group will be both external and internal customer facing by supporting UTAC’s own various test labs, and customer systems. Duties will include travel to customer sites, supporting customer relations, and may include performing work directly in front of customers.  Roles and Responsibilities Technical responsibility for organizing, executing, and coordinating customer jobs Act as a liaison with customers with responsibility for acting independently on technical matters pertaining to the test system Lead service team projects with other members of the team to see jobs to completion Self-guided troubleshooting Build assistance on dynamometer systems Filling out service reports, calibration, and maintenance reports Come up with solutions to repair customer problems Maintenance and calibration of testing equipment  Assisting customers on best practices for maintaining their equipment  Explaining to customers the repairs necessary to their equipment  Write service reports, calibration, and maintenance reports for release to customers  Help to train other service engineers and technicians on UTAC procedures Support the UTAC way at all times Making maintenance plans and explaining them to customers Help maintain equipment inventory and advise on specialized tool and equipment needs Advise on calibrations of UTAC equipment Help maintain a resource calendar as part of the entire service team