Customer Quality EngineerSteering

Key Responsibilities:Customer Quality Management:Customer claim (warranty) management. Customer portal and score card management.               Customer escalation management.                  Establishing and maintaining customer relationship.     Warranty Management: Warranty data management: plan, monitor, strategy, data basis analysis.   Warranty cost management (EDC): plan, monitor, strategy, target achievement.Customer Claim Management:                      .                                                         Analysis, Containment, Risk assessment, Coune-measure, LL.Customer Interface:Lead customer communication.Customer oriented and customer satisfaction management.Internal Communication:Collaboration with plant quality, manufacturing, analysis lab and engineering to manage claims.Report quality status to the stakeholder with transparency.Q mind (quality to be developed by all) to the other functions.Problem Solving:Support Bosch plant and customers in problem solving through 8D process.Customer Onsite and Dealer Support:Urgent action at customer plant, dealer to handle quality issues.