Scheduling Specialist

Responsibilities: Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptionsManage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in placeCollaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hoursUse various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.Attendance on meetings organized by direct manager or other departmentsInitiate scheduling efficiency changes, implement different procedures to improve schedule management and workflowResponsible for specific projects and tasksOperate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)Inform employees about changes in their schedule via phone/emailsPerform other duties, as asked by the manager, which are related to this position and which meet the qualificationsReplace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional workPayroll - reporting hours from NEVOS to payroll departmentAttendance Tracking - Accurate records, Distribute Documentation to management Team for IssuanceTraining of new employees or other managers to cover scheduling duties while out officeManage planning and forecasting of the staffing levels (leavers and potential drop outs)