Position Summary:The F&B Supervisor is responsible for assisting the F&B Manager in all aspects of leading and directing the front-of-the-house team to deliver AAA Four Diamond level service. The ideal candidate will have an understanding of various cuisines while showcasing a thorough understanding of Four Diamond steps of service. Responsibilities include assisting in overseeing the performance and coordination of all work performed by the Team Members. This role requires effective leadership skills, creativity, attention to detail, and a passion for delivering an exceptional dining experience.About Us:At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:Love : Love your brothers and sisters and share with them.Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.Bravery : To do what is right, even in the most difficult of times.Honesty : Be honest in every action and provide good feelings in your heart.Wisdom : We cherish knowledge; wisdom is used for the good of the people.Humility : Know that you are equal to everyone else, no better, no less.In this Role:
Assist the F&B Manager in setting clear expectations and provide ongoing training to ensure Team Members deliver exceptional experiences.
Teach and train the proper steps of service ensuring consistency in delivery. Foster a positive work environment that encourages teamwork and professional growth.
Evaluate, oversee, and provide coaching opportunities regarding job performance of Team Members.
Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casino’s Standards, policies, and procedure for the department.
Assist the F&B Manager in overseeing all aspects of daily restaurant operations, including opening and closing procedures, staff scheduling, and inventory management.
Assist in implementing and enforcing health and safety standards to maintain a clean and safe environment for guests and staff.
Monitor food quality, presentation, and portion control to ensure consistency and guest satisfaction.
Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” and AAA Four Diamond service standards at all times.
Maintain a strong knowledge of the menu offerings, including ingredients and preparation methods, to assist guests with menu selections and accommodate special requests.
Interact with guests to ensure an outstanding dining experience and promptly address any concerns or feedback
Assist the F&B Manager in monitoring and managing restaurant expenses, including food, beverage, supplies, and labor costs, to maximize profitability while maintaining high-quality standards.
Ensure compliance with ServSafe food safety and sanitation regulations, maintaining a clean and organized kitchen environment.
Collaborate with the culinary team to understand guest preferences, receive feedback, and adjust to enhance the overall dining experience.
Responsible for handling any Team Member or Guest opportunities.
All other duties as assigned.
Essential Qualifications:
Must be 21+ years of age.
High School Diploma or GED required.
At least two (2) years of food and beverage service experience in a fast-paced, specialty retail restaurant required. Casual and Fine Dining service styles preferred.
At least one (1) year as a supervisor having full P&L responsibility preferred.
Ability to speak, write, and communicate in English required.
Good understanding of various food, wine, spirits, and beverage knowledge with some culinary background or experience preferred.
Comprehensive administrative knowledge, which includes profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation required.
Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Ability to help control operational costs and improve financial results.
Demonstrates proficiency in written business communications to effectively present data and analyses for operational improvements.
Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
Must possess and demonstrate leadership skills and ability that will enhance and exemplify Gun Lake Casino Resort’s “Unsurpassed” Service Standards.
Must hold/maintain certification with handling (ServSafe) and Alcohol Awareness (TIPS) and the ability to gain/maintain training requirements from both programs.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Ability to work independently with minimal direction.
Ability to conduct group and individual training regarding policies and procedures on an ongoing basis. Set daily, weekly, and monthly goals and opportunities and lead the unit to achieve the desired result.
Communicate consistently with all managers, keeping them abreast of all department activities.
Ensure that all Team Members adhere to all policies and procedures set forth by the department.
Responsible for maintaining cleanliness and sanitation standards in accordance with department policies and the Department of Health.
Ensure that the restaurant and equipment are in good working order to ensure a clean and hazard-free work area that complies with the Department of Health, OSHA, and Gun Lake Casino’s guidelines. Monitor, work with facilities, and document if any area is below standards or not functioning properly.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Ability to climb, bend, reach, walk, and stand for the duration of the shift.
Manual dexterity to operate job-related equipment.
Must be capable of lifting 50 lbs with or without assistance.
Requires normal sense of smell, taste, touch, and hearing.
Ability to sit and work on a computer for long periods of time.
Work Conditions:Work is typically in an area which may be unusually hot, cold, and/or noisy and may contain second-hand smoke. Work may be performed in a small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned areas. Work may entail trained chemical usage. Constant contact with fellow Team Members and guests.Disclaimer and Conditions of Employment:The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug test.Indian Preference:The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.