Customer Service Representative

ADECCO CURRENTLY IS LOOKING TO FILL A SERVICE ACCOUNT REPRESENTATIVE FOR ONE OF OUR TOP CLIENTS! 9 month contract with possible extensionWixom, MI onsite$19/hr M-F 8am-4:30pmThe service account representative is responsible for providing effective customer service for allinternal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the service department.PRINCIPAL RESPONSIBILITIES:Communicates with store managers, maintenance personnel, and other customer personnel as needed.Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.Maintains customer records using customer based automated systems.Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.Monitors customer account details for non-payment and provides support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.Strong communication skills, verbal and written, required.Intermediate to advanced proficiency in Microsoft Office Suite.Strong organizational, time management skills.Pay Details: $19.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.