Vacancy expired!
Tech Support 1 & 2Sunday-Thursday 10PM-6:30AM CSTHybrid for local candiddates (3 days onsite 2 days home) - remote for non-local.Experience with phone-based technical support. Experience supporting low-voltage devices; CCTV, IP Camera, Cisco switches, POS. Hands-on experience a plus, networking certifications a plus.The Technical Support Associate I is responsible for supporting all field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide second level support for selected projects. This position also involves data entry for status and reporting information.Specific Duties and Responsibilities:Project Support Activities including developing a thorough understanding of the project s Statement of Work (SOW); collecting required project data and information; providing general technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; value selling of products/services; and may perform technician check-in and check-out interviews as needed.Positive Communication including utilizing systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.Qualifications and Experience Required:
- Minimum 2 to 4 years relevant business experience
- Some College or Technical School preferred or equivalent related experience
- Overall experience working in LAN / WAN environments
- Prefer prior experience or familiarity with customer service ticketing systems
- Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
- Proven technical troubleshooting skills
- Proficiency in the Microsoft Suite tools
- Excellent communication and customer service skills
- Ability to listen and accurately track and collect information
- Enthusiastic with exceptional organizational skills
- Any relevant certifications a definite plus
Vacancy expired!