Apply Here: https://loffler.acquiretm.com/jobdetailsclean.aspx?ID=2850&source=Craigslist
Position Summary:
To answer incoming imaging service, supply, billing & customer service needs via phone and email. Process service calls and supply orders as needed. Work with other departments as necessary.
Essential Duties and Responsibilities:
All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “other related duties as assigned”:
Processing service requests from clients on the phone or submitted electronically and paging the detailed information to the appropriate technician in the field.
Processing supply requests from clients on the phone or submitted electronically.
Set-up Service for Out-State devices, process the requests through third party dealer, relating initial assessment, then managing the request to ensure services is performed in a timely and cost effective manner, all while keeping the customer informed and up to date.
Attempts to trouble shoot customer concerns and triage the call prior to sending to a field technician, trainer or network specialist.
Continually works to increase equipment, software and connectivity knowledge to assist customers.
Directs incoming calls to different area of the company when applicable.
Issue credits for product returns/RMA (Return Merchandise Authorization).
Sign up Customers and field questions for Einfo/Loffler customer portal.
Update dispatch reference guides.
Special Projects as assigned.
Cross train in other areas of the department to fill in where needed.
Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
Other related duties as assigned.
Qualifications/Requirements:
Minimum of two days in office
Strong follow-through skills.
Superior customer service skills.
Ability to work with minimal supervision.
Works well under pressure and achieve deadlines.
Ability to work with detailed information accurately.
Ability to multi-task several duties.
Ability to communicate both written and orally.
Proficient with Microsoft Office and Outlook software.
Education/Experience:
High school diploma/GED and one year of related experience.
Supervisory Responsibilities:
This job does not have supervisory responsibilities.
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually minimal.
For information on the physical demands of this job, see Human Resources.
Loffler Core Values
What Defines our Culture.
Positive Attitude: Be Part of the Solution. Motivate Others. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player. Don’t Fear Failure.
Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right. Be Someone Others Can Trust and Count On. Honor Commitment.
Innovation: Be a Visionary. Welcome New Ideas. Work Smarter. Challenge the Status Quo. Welcome Challenge. Be Committed to Operational Excellence.
Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
Professionalism: Commit to Excellence. Learn & Improve. Looks and Words Matters. Every Interaction is an Opportunity to Exceed Expectations. Treat Others with Kindness and Respect. Best in Industry; Field Expert.
Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable. Set Goals to Manage Yourself to Success.
Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.
Apply Here: https://loffler.acquiretm.com/jobdetailsclean.aspx?ID=2850&source=Craigslist