First Point of Contact:
Answer multiple inbound phone lines in a professional and pleasant manner exercising tact and diplomacy in stressful situations while promptly and accurately assisting all customers.
Customer Support:
Provide customers with stock status and quote accurate pricing.
Assist customers over the phone and via email with order and shipping related inquiries; help solve problems.
Provide customers and prospects with accurate product feature information and answer basic questions about proper use and operation.
Fulfill requests for documents, sales literature, photos, and other company resources.
Answer customer requests and inquiries from company website.
Order Entry:
Enter orders into computer system with a high degree of accuracy and timeliness.
Review orders, revise as needed and resolve issues, ensuring compliance with customer requirements and company policies.
Confirm orders back to customers via phone, fax, or email as requested.
Communicate internally to solve problems and expedite customer orders.
Process appropriate orders through EDI system, proactively monitor and resolve discrepancies.
Administrative Support:
Maintain well organized files and resources.
Assist with list creation and mailings.
Perform data entry as assigned.
Back-up other office functions as required.
All other duties as assigned.
Qualifications:
Minimum 1-2 years previous customer service experience strongly desired.
Minimum 1-2 years’ experience in administration.
Strong computer skills using MS Word, Excel and Outlook
Experience using SAP a plus
Experience/ understanding EDI systems
Detail oriented, able to perform data entry with a high degree of accuracy while multi-tasking.
Works well independently as well as a member of a team.