Account Manager

In this role, you will specifically support our SportsEngine platforms. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals. Job Duties Ensure a smooth internal customer account transition from the Sales Rep team and Implementation team while delivering on all commitments and timelines  Assist customers with the setup and activation of their account. Build strong, consultative, strategic relationships with customers that result in business growth  Confidently ask discovery questions to fully understand needs/wants of each account Encourage the increase of product usage and revenue growth from each account Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization  Respond to all inbound sales and service inquiries/requests from current clients in timely manner Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers  Foster a team atmosphere - support your teammates and share lessons learned  Maintain accurate daily record of sales activity using Salesforce.com  Meet and/or exceed department metrics and goals Assist Regional Manager with projects related to outreach, finance, data, and/or product related efforts  Assist new team members with training and platform/process knowledge Own key projects and set the standard by leading by example  Discern and report financial data for platform related performance metrics, drive behaviors and adoption within the team Other duties as assigned