Dynamic Sealing Technologies, Inc. (DSTI) of Andover, MN is looking to hire a full-time Sales Support Specialist to join our growing team. This role is responsible for providing exceptional customer service while supporting stock product sales for new and existing customers.
Just Added
We are offering a $1,500 sign on bonus to be paid in two installments. $750 after 30 days of employment, and the remaining $750 after 6 months of employment.
Apply today for the opportunity to join our team! https://dsti.applicantpro.com/jobs/
Our Sales Support Specialists also provide administrative support such as data entry and answering incoming calls to allow the Sales Engineers to focus on custom product sales. The person in this role is often the first point of contact for our customers and is responsible for creating a positive first impression.
Typical Sales Support Specialist Job Duties
Take incoming customer calls and offer product support to customers on standard product sales.
Assist customers over the phone in determining the best standard product for their application and facilitate the sale.
Perform all administrative duties for the sales team with a high attention to detail and professionalism.
Lead efforts to create sales opportunities within standard product lines.
Identify callers that require custom solutions and gather initial requirements from the customer to assist the Sales Engineering team.
Accurately process orders within the Epicor ERP system and send acknowledgments to customers.
Appropriately divide time between managing incoming leads, managing key/active projects and following up with former customers or other inactive leads to strategically generate new business opportunities
Support customers with providing information on order status, tracking orders and expediting when needed.
Assist customers with returning potentially defective product to DSTI by initiating return material authorizations (RMA) for warranty, repair and/or service concerns.
Accurately maintain and update customer information within the Epicor ERP system and CRM database.
Assist the Sales Engineers with providing status updates to customers as requested.
Qualifications for a Sales Support Role
High school diploma or equivalent is required
Proven ability to assist customers via phone is required
Pleasant and professional when communicating verbally and in writing
Proficient with MS Office Products including Outlook, Word, and Excel
Demonstrated ability to effectively use an ERP and/or CRM system
Ability to quickly learn and consistently utilize new software/technology
Organizational abilities, both in physical and electronic spaces
Proven ability to multi-task and effectively manage multiple priorities and deadlines.
Ability to collaborate within a team as well as work independently.
A high degree of mechanical aptitude is helpful.
Flexible Work Schedule
The typical schedule would be Monday - Friday from 8:00 am to 4:30 pm with some flexibility. This role will be required to work on-site from our corporate location located in Andover.
About DSTI
We are a publicly owned global manufacturing company that designs and produces high-performance custom fluid sealing solutions for multiple industries including medical, aerospace, oil and gas, food packaging, and alternative energy.
We seek employees who share our desire to be part of something bigger than ourselves.
We are open minded: We take an optimistic and "can-do" approach to the opportunities and challenges we face.
We are one team: Win or lose, we trust and support each other, find agreement and work together as one.
We get results: We love getting things done and execute fearlessly and strategically to create success for our customers, our team and ourselves.
We enjoy what we do: We are passionate about creating a better world and believe it's all about enjoying what you do, having fun while doing it and celebrating the wins.
We seek progress: We learn from everything we do and move with speed and agility to innovate, evolve and adapt as necessary to maximize impact.
For the health and well-being of our valued employees, we also offer medical insurance with a company HSA contribution, paid short-term and long-term disability, a 401(k) plan with company contribution, paid holidays, paid time off (PTO), paid term life insurance, and tuition reimbursement.
DSTI is an EOE/Veterans/Disability employer.