Client Service Specialist

Description Robert Half is partnering with a growing health tech firm in need of a Client Service Specialist to join their team in an interim capacity for the next 3+ months. In this role, you will be responsible for speaking with both internal and external stakeholders, following up on software referral leads and troubleshooting tech questions post implementation. This is a contract role that has the potential to extend longer given increases in their workload. Responsibilities: Participate in the organization and execution of outbound client calls, with the goal to engage customers in the utilization of the companies proprietary technology. Assist clients with troubleshooting tech issues by discussing the challenge and providing a solution, often utilizing a remote sharing tool. Consistently make outbound calls to companies who have yet to respond to various leads in their queue. Serve as a link between customers, management, and IT personnel, especially in situations requiring escalation and troubleshooting. Keep detailed records of progress on assigned projects, as well as issues identified with software, customers, and providers, ensuring all calls and updates are documented in CRM or Project Management solutions. Assist inbound calls and tickets by promptly addressing real-time inquiries and helping customers in resolving user and provider setup issues. Perform other duties as determined by leadership.Requirements 1+ year of prior client services or tech support experience Comfort level working directly with clients in a one-on-one or group capacity, troubleshooting system issues as necessary. Proficiency in using CRM systems for customer relationship management and data analysis. Experience with Facebook Insights for tracking user interaction and engagement on social media. Demonstrated experience or an interest in the healthcare or technology industries. Strong analytical skills, with the ability to interpret complex data and make informed decisions.TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .