OverviewM Health Fairview has an immediate opening for a Patient Registration Specialist at the Highland Clinic located in Highland Park Clinic, MN. Join M Health Fairview, the largest healthcare system in the state! The M Health Fairview Oakdale Clinic is a growing and collaborative clinic. Our clinic hours are 7AM to 6PM Monday - Thursday and 7AM - 5PM on Fridays, so no evenings, weekends, or holidays. This provides an excellent work life balance!This is a 1.0 FTE (80 hours per two week pay period) opening and is benefits-eligible.M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO. For details, please visit our benefits page by clicking here (https://www.fairview.org/benefits)Responsibilities Job DescriptionOur Patient Registration crew greets and welcomes patients into the clinic. The verify, register and schedule patients with accurately and efficiently. This includes verifying insurance and demographic information. This team also reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments, and researches and facilitates patients questions and concerns.
Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, accurate insurance, and billing address.
Advises patients of insurance coverage co pays or self-pay policy and documents in patients account for front desk staff.
Monitors patient balances on patients accounts and alerts patients of outstanding balances to ensure appropriate financial arrangements.
Actively participates in crafting and implementing improvements.
Answers in-coming calls from patients or internal team members to assist with patient care when needed
Schedules appointments for patients with specified clinician according to scheduling guidelines and availability actively trying to accommodate all involved
QualificationsPreferred
Completion of medical terminology course or equivalent experience and education preferred.
Those who excel in this role:High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.EEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status