OverviewBe a part of M Health Fairview Rehabilitation Services at Fairview Woodwinds Hospital! We are seeking a dynamic Patient Services Coordinator (PSC) to join our lively, energetic team. The PSC will perform a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. This position will also greet and check-in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills.
FTE: 1.0, authorized for 80 hours per pay period.
Schedule: Monday-Friday
Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, and more!
M Health Fairview Rehabilitation offers a range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics. Consisting of Physical, Occupational and Speech Therapy as well as Audiology and Cardiac & Pulmonary Rehab, our therapists collaborate with colleagues in all medical settings and offer dozens of specialty programs.As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers 40+ continuing education courses per year at no cost to employees and further supports numerous external CE courses each year. As an industry leader in rehabilitative care with nationally recognized programs, our therapists play a meaningful role in helping patients reach their goals and live more fulfilling lives.Responsibilities Job DescriptionComplete scheduling functionsDemonstrates excellent customer service skillsProduces efficient and accurate schedules and associated reportsRecords and updates schedule changes accurately, communicating changes to all involved staffSeeks out solution to time conflicts directly through parties involved and other available resourcesScans pertinent documents into the patient recordInforms patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancellingComplete clerical and reception dutiesAnswers, screens, and responds to telephones callsReviews and routes scans, faxes, inter-departmental or postal service mailTakes and leaves concise messages for patients and responds as requestedMakes new patient packetsPulling and tallying dataWord processingReport developmentDevelop and implement office/department procedures to maintain systems and recordsOrder supplies and monitors par levels for the departmentLocates and orders repairs and service requestsMaintains databases, files and records on a regular basis according to established procedureCompletes the Medicare and Medical Assistance certification, as applicableChecking in patientsFacilitate all vital paperworkAcquire all necessary patient consent and delivers privacy and bill of rights informationCapture patient demographicAcquire necessary signaturesEnsuring waiting room and front desk appearance is professional and cleanDemonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population servedPartner with patient care giver in care/decision makingCommunicate in a respective mannerEnsure a safe, secure environmentIndividualizes plan of care to meet patient needsModifies clinical interventions based on population servedProvides patient education based on as assessment of learning needs of patient/care giverQualificationsPreferredVocational/Technical training and/or Associate's degree1+ years’ experience as a scheduler/administrative assistant in a healthcare settingEEO StatementEEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status