Job Description:The Quality Improvement Manager is responsible for leading and driving forward thinking, sustainable initiatives aimed at enhancing the quality of processes and systems at the NSO. This role focuses on identifying areas for improvement, developing strategies for operational excellence, coordinating across siloed divisions to identify optimal solutions for all, and implementing best practices to achieve superior performance, reduced costs while improving customer satisfaction.Responsibilities:
Lead continuous improvement projects to enhance operational efficiency and effectiveness
Identify, implement, and monitor process improvement strategies using methodologies such as Lean, Six Sigma, or Kaizen
Analyze current processes, identify inefficiencies, and recommend solutions to optimize workflows
Prepare detailed reports and presentations to communicate findings, recommendations, and progress updates to stakeholders
Use data-driven insights to drive decision-making and strategic planning
Manage and oversee quality improvement projects from inception to completion
Drive system projects and application enhancements to build sustainable quality into processes from the beginning
Develop project plans, set objectives, identify resources, and ensure timely delivery of project milestones
Coordinate cross-functional and siloed teams to ensure alignment and collaboration on solutions that work for all
Design and deliver training programs on quality standards, process improvement techniques, and best practices
Influence and inspire a culture of continuous improvement through waste elimination, kaizen, and excellence through personal and team respect, accountability, and engagement
Ensure compliance with industry standards, regulatory requirements, and organizational policies
Monitor and audit processes to ensure adherence to quality and performance standards
Collaborate with various departments to align quality improvement initiatives with organizational goals
Function as liaison between stakeholders to address concerns and facilitate effective communication
Conduct organizational readiness assessments, value realization, opportunity prioritization, resource evaluation, and execute continuous quality improvement strategies that meet business needs
QualificationsQualifications:
BS, BA, or similar degree with an emphasis in supply chain, or related field is required
Proven experience in quality management, process improvement, or operational excellence roles
Certification in Lean Six Sigma (Green Belt or Black Belt) or similar process improvement methodologies is desired
Strong analytical skills with the ability to interpret data and generate actionable insights
Strong project management skills with experience in leading cross-functional teams
Must be able to work independently with a strategic, analytical, and solution-oriented mindset for continuous improvement
Strong leadership and communication skills to work across the organization with the ability to influence and collaborate with senior management and various stakeholders
Strong problem-solving abilities and critical thinking skills
Detail-oriented with a focus on accuracy and quality
Ability to manage multiple projects and priorities in a fast-paced environment
Proficiency in using process improvement tools and software
May require extended hours or project-related work outside standard business hours
This position requires strong communication, analytical, and people skills, along with the ability to develop and execute operational strategies that drive continuous quality improvement, enhance efficiency, reduce labor costs, and ensure customer satisfaction. The Quality Improvement Manager must be able to work in a fast-paced, dynamic environment, manage multiple priorities, and multiple critical tasks simultaneously.Time Type:Full timeJob Type:RegularJob Family Group:Distrib & Matls MgmtLocation Region/State:MissouriEEO Statement:Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.EEO is the Law Poster (https://www.scholastic.com/content/dam/scholastic/corp-home/eeo-is-the-law-poster-english.pdf)EEO Scholastic Policy StatementPay Transparency Provision (https://www.scholastic.com/content/dam/scholastic/corp-home/pay-transparency.pdf)Scholastic Corporation (NASDAQ: SCHL) is the world's largest publisher and distributor of children's books, a leading provider of core literacy curriculum and professional services, and a producer of educational and entertaining children's media. The Company creates quality books and ebooks, print and technology-based learning programs for pre-K to grade 12, classroom magazines and other products and services that support children's learning both in school and at home. With operations in 14 international offices and exports to 165 countries, Scholastic makes quality, affordable books available to all children around the world through school-based book clubs and book fairs, classroom collections, school and public libraries, retail and online. True to its mission of 97 years to encourage the personal and intellectual growth of all children beginning with literacy, the Company has earned a reputation as a trusted partner to educators and families. Learn more at: www.scholastic.comWe're always looking for talented people to join Scholastic in instilling a love of reading and lifelong learning in children. At Scholastic, our benefit plans have been designed to be in line with market conditions and employee needs. Our plans provide flexibility and allow individuals a broad range of choices that can be tailored to meet each employee's needs. Scholastic is an Equal Opportunity Employer.