As a Tier 1 Fraud Investigator, you will be joining our Converge Operations Team to be on the front lines protecting the retirement accounts of federal employees and members of the uniformed services. You will accomplish this by monitoring activity related to account takeover, identity theft, suspicious money movement or criminal violations across the Thrift Savings Plan (TSP). In addition to analyzing this activity, it is critical that you are accurate in your research and take appropriate actions to prevent, or otherwise mitigate any potential losses to protect our clients and our firm. Further, as the Technical Investigator, you will be responsible for addressing all fraud related technical matters, including data analytics and communicating technical issues to leadership.Job Specific Skills:
Strong attention to detail and accuracy
Ability to analyze account data using critical thinking skills
Ability to effectively communicate with account holders by phone and email.
Ability to review online activity against IP data searches
Ability to respond to account holders reports of suspicious activity in a timely manner.
Ability to multitask and compare multiple data points
Ability to adapt to new processes or procedures
Exceptional problem solving and organizational skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs
Excellent time management skills and diligent work ethic
Minimum Qualifications
High School Diploma or GED.
2-5 years or related experience in Customer Service or public relations.
Preferred Qualifications:
Previous anti-fraud experience
Previous banking industry experience
Other Job Specific Skills
Excellent customer service skills.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong commitment to providing quality service.
Strong attention to detail and accuracy.
Ability to convey enthusiasm, energy and sincerity over the phone.
Exceptional problem solving and organizational skills.
Ability to foster a good working relationship and rapport with customers.
Ability to adapt to new processes or procedures.
Ability to interact effectively with others
Excellent written and verbal communication skills.
Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.Physical RequirementsThe physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.DisclaimerThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.19.33-28.03EEO RequirementsIt is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.