Vacancy expired!
Career Opportunity: Job Title: ITIL/ITSM Consultant About CodeForce 360 Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360. Position Overview ITIL/ITSM Consultant Requirements:
- Understand the ITSM landscape of the Customer and understand In-scope ITIL processes to be designed
- Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer's environment
- Understand the specific Process requirements of the Customer and gather the required inputs on Customer's people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors
- Prepare the Process definition plan, identify the reviewers and process sign-off mechanism
- Author the Process documents and get them signed-off from the Customer (include the required Process flows, diagrams) as per the agreed Template
- Collaborate with the Tools team (Internal / Customer) as required to customize the ITSM Tools in-scope
- Agree with the Customer on KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics
- Agree with the Customer on the Reporting requirements and the Templates to be used for the same
- Provide the Process training to all the Resources in the Engagement
- Provide proper handholding of the Processes to the Service Manager / Process Owners / SQAs.
- Propose the Service Improvement plans (SIPs), if possible, to the Customer / Service Manager for future Service improvement.
Vacancy expired!