About this role:At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Wells Fargo is seeking a Senior Credit Product Portfolio Representative as part of Wells Fargo Commercial Capital. Learn more about the career areas and lines of business at www.wellsfargojobs.comPlease note: Work hours are 9:00 – 6:00 pm CST, Monday – Friday.Responsible for making outbound calls and taking inbound calls with the objective of extending contact to sell new or additional products and/or services. Representatives must be able to clearly articulate between unique industries, programs, and market segments. Requires advanced knowledge of company, products and/or services.Requires advanced problem solving and/or sophisticated sales techniques along with advanced knowledge of the sales process. Representatives act as a liaison between various departments and the merchant/client/customer to reach sales conclusion. Analyzes profitability of the relationship and makes recommendation to management about account disposition. Works on special projects as assignedIn this role, you will:
Support the building and maintaining of effective relationships with existing clients through support of their functional area
Assist in setting performance standards to enhance client satisfaction
Evaluate profitability of relationships and make recommendations to management about account dispositions
Articulate differences and similarities among unique industries, programs, and market segments
Perform complex administrative, transactional, operational, and customer support tasks within the functional area
Interact with senior peers and functional partners on a wide range of requests, including directly interacting with external clients and serving as a liaison between various functional areas and the client
Participate in client-related or ad-hoc projects and teams
Partner with product management functional partners to provide feedback on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
Support performance of less experienced staff, including providing subject matter expertise
Interact with immediate team, functional area, and internal peers outside work group on a wide range of information
Required Qualifications:
4+ years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
nDesired Qualifications:
Accepting and adhering to high ethical standards and personal values in decision making and when dealing with others
3 years prior sales experience and/or customer service
Advanced problem solving and/or sophisticated sales techniques.
Excellent verbal, written and interpersonal communication skills. Ability to overcome objections, manage multiple priorities, and operate in a fast paced environment.
Experience with Equipment Finance and leasing.
Responsible , reliable, dedicated and committed to fulfilling obligations and being a team player
Ability to remain calm and thoughtful in challenging or frustrating circumstances, and having the ability to recognize intense situations when deals should be escalated to management.
High degree of organization with ability to grasp strategic as well as tactical issues involved with client relationships.
Ability to work with minimal supervision and able to establish relevant priorities with respect to administrative work associated with departmental activities
Experience managing complaints and objections effectively and professionally
Job Expectations:
Hybrid work schedule
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Posting End Date:5 Nov 2024Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number: R-413959