Overhead Door Company of St. Joseph, a DH Pace Company, Inc. aspires to hire aCommercial Service Department Managerin our St Joseph, MO location. We sell, service and install every type of door you can imagine! Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.Job Responsibilities:
Manage day-to-day operations of the department.
Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
Review workload and manpower to meet customer commitments in a cost effective manner.
Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
Will assist with hiring, training and developing new employees
Other duties as assigned
Requirements:
Bachelors degree, highly preferred
Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
Review customer survey data, respond to customer concerns
Possess an ability for technical applications and mechanical systems
Must possess a Valid Drivers License
Why DH Pace?DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.The company is privately owned and has been in operation over 95 years! We have 50 US offices in 24 states with 2023 company-wide sales of $1 billion.Our benefit offerings include:
Medical, dental, and vision options: Available on the 1stday of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1styear; 16 days accrued during your 2ndyear!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, and long-term disability
and more!
Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity