Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client's employees.These roles are 100% onsite in our Earth City, MO service center.
What you'll do :
Work with each contact to establish rapport with and gain the confidence of the caller.
Deliver excellent customer service and strive to exceed customer expectations.
Contribute to positive team metrics and meet predetermined productivity standards.
Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
Document details of client interaction into the system while on the phone.
Ability to follow a script when conversing with callers
Follow security processes and procedures at all times when handling calls due to the visibility of personal data
Accurately communicate call and/or special project status to supervisor.
What experience you need
High School diploma or GED.
6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
Ability to organize work duties and perform job functions independently preferred
What could set you apart
Ability to handle a high volume of work and work under deadlines
Ability to follow policies and procedures; complete administrative tasks correctly and on time.
Ability to type 35 WPM
Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity