The IT Technician provides front-line technical support across computers, mobile devices, software applications, and basic network connectivity. This role resolves day-to-day user issues, performs routine maintenance, supports onboarding and offboarding, and assists with a wide range of internal IT projects.Key ResponsibilitiesRespond to and resolve help desk tickets, calls, and email requestsTroubleshoot Windows OS issues, software problems, and common errorsSupport remote users using remote assistance toolsReset passwords and manage basic account permissionsSet up new user accounts and assist with onboarding and offboardingReplace or upgrade basic hardware components in desktops and laptopsTroubleshoot and support printers, scanners, and peripheralsEnsure connectivity for LAN, Wi-Fi, and VPN usersAssist with basic IP, DNS, DHCP, and network printer issuesAdd new IT assets into inventory and maintain accurate asset recordsPerform clean, organized wire and cable management on desks, racks, and workstationsLog support requests and resolution documentation in ConnectWiseUpdate knowledge base articles and internal documentationParticipate in routine system maintenance and patchingAssist with IT projects, migrations, and hardware rolloutsPerform periodic on-site inspections at assigned locations