Customer Liaison - Dispatcher
QRM
Wage: $25 to $30 / Hr DOE
Qualifications:
High school or equivalent (Preferred)
1+ years dispatching experience preferred. 1+ years customer service or sales experience preferred.
Benefits:
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan
QRM offers a highly competitive wage and excellent benefits! Come be part of the QRM family! Our vision is to build a company dedicated to a high-quality product and delivering consistency for total customer satisfaction.
Position Summary:
As the Customer Liaison - Dispatcher, ensure orders are completed smoothly and efficiently, providing excellent customer service internally and externally. Must be comfortable taking orders over the phone and in person, must possess a strong willingness to work with others on the team to find solutions. Show up on time, ready for work with an attitude of collaboration and a strong desire to learn and grow.
Functional Responsibilities:
Oversee our daily scheduling operations insuring timely delivery of concrete along with meeting our customers' various needs and job specifications.
Ensure all required information is gathered from all customers and contractors when taking orders.
Verify orders for yardage, mix, added products and all other quality information prior to loadout.
Identify and track safe delivery routes by working closely with the drivers and operators.
Clearly communicate with management to promote efficiency and proactively solve problems.
Maintain required records and documentation, interact with customers to complete the sale and paperwork process, Responsible for personnel time entry and record keeping.
Proficient with PC skills such as keyboarding/tenkey and familiarity with Microsoft Windows Office software.
Professional Experience – Making the process a professional endeavor and generating a positive experience for the customer, others involved in the project, and the team.
Safety – Follow safety procedures to ensure safety of self and crew at all times. Use PPE while at the plant if required and on the jobsite (i.e. hard hat, safety glasses, ear protection, high visibility vest, steel toe boots and gloves). Understand and comply with safety procedures.
The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.