Field Av Tech job vacancy in Eastern montana, Montana Vaco Technology

Vacancy expired!

The Performance Support Specialist supports product performance by performing various support duties of

audio-visual and network-based integrated systems within a medical operating room environment. Serves as a Subject Matter Expert in OR systems with high complexity and serves as a higher-level support. Exhibits professionalism at all times by following SOPs, SLAs, and work instructions. Supports a specified geographic region and/or other regions as assigned. Must reside in approved geographical location.

Ensures market-leading performance of deployed AV and

IP systems.

Must work to establish themselves as technical expert, proficient understanding of AN and IP systems and how they interact. Must be able to troubleshoot the highest level of technical incidents.

As a subject matter expert, this role will be called upon to support various technical inquiries, support, and questions through phone, remote service, or onsite support. This role is expected to work closely with the Critical Response Team to address or investigate highly complex issues.

Demonstrates responsibility in: communicating effectively with internal and external customers; achieving excellent customer satisfaction by meeting established deadlines per SOPs and SLAs.

Exceeds in technical excellence and knowledge.

Technical Expertise

Operates with limited direct supervision.

Acts as a specialist in resolving complex technical issues.

Serves as a subject matter expert.

Performs preventative maintenance, troubleshooting, repair, equipment modifications on integration, and IT/network-based systems (KSEA and 3rd party products), including high complexity systems.

Proficient knowledge of KARL STORZ OR1 Core Product portfolio, system operations, SW/HW configuration, system troubleshooting, and service-related tasks.

Will be assigned to investigate customer-sensitive situations and be able to navigate through complex situations.

Ability to recognize a problem/potential problem within a high-stress environment and report to leadership

Provides suggestions for improvement to systems. Reviews installation work instructions and service documents. Recommend changes to documentation when applicable.

Vacancy expired!

ID	#43976276
State	Montana
City	Eastern montana
Job type	Permanent
Salary	USD TBD TBD
Source	Vaco Technology
Showed	2022-07-10
Date	2022-07-10
Deadline	2022-09-08
Category	Et cetera
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Job Details

Field Av Tech