Executive Host - Domestic Asian Marketing

The Domestic Asian Marketing Executive Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing with a focus on Domestic Asian clientele. The Domestic Asian Casino Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Job ResponsibilitiesWork as a part of a team to grow the revenue and income managed by the Casino Marketing teams.Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships.Ensure that all guests are dealt with in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Red Card.Supports and assists in promoting new Red Card enrollments.Arrange reservations, transportation and accommodations for guests.Use sound judgment and make decisions in accordance with established comp and expense guidelines.Assist with player development events.Perform other related duties as required.