Ticket Office Agent

Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.Provide excellent customer service to all internal and external partners.Process phone and in person ticket orders by utilizing a computerized ticketing system.Assist with night of show walk up sales and will call distribution.Print and distribute tickets to guests attending the various shows and events.Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.Maintain knowledge of various shows and events available to our guests.Assist with incoming and outgoing customer calls.Maintain a positive attitude and a genuine interest in helping others.Perform all other duties as assigned.