Media Operations Specialist

NBCUniversal, in Englewood Cliffs, NJ, is home to a Media Prep team that is a group of innovative and highly skilled technicians that oversee the inbound and outbound digital delivery of NBCUniversal content. The Media Prep team is responsible for ensuring content is sourced, prepared and fulfilled to numerous outlets including Broadcast Television, Digital Downloads, Video On Demand, Web Video, International Clients and more. NBCUniversal is seeking a Media Operations Specialist. In this role you will be part of a 24x7 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal’s distribution outlets.As a Media Operations Specialist, you will be responsible for a hybrid skillset that encompasses all aspects of the digital supply chain: Ingest, Prep, Quality Control, and Delivery to clients all around the world. This role requires focus and determination to execute and distribute assets properly and in a timely manner while maintaining the department goal of 99.999% reliability and availability.This role is that of an individual contributor, requiring all the qualifications needed of a Media Operations Technician, with an added layer of responsibility to act as a point of escalation, not only for the technicians on the team, but also other departments within NBCUniversal.The Media Operations Specialist responsibilities include, but are not limited to:Execute Technician workflows timely and accurate manner.Assist with departmental training initiatives including new workflow rollout and new hire onboarding/training.Serve as an escalation point to technicians on the team.Liaise with other Technical Operations departments to ensure successful fulfillment and delivery of assets.Troubleshoot issues to resolve urgent, in the moment matters as well as implement workflow changes to avoid the same problem in the future.Assist with departmental projects such as testing and implementation of new systems or procedures.Assist with creation, publication and maintenance of Standard Operating Procedures (SOPs) to ensure the operation achieves and exceeds its reliability goals and service level agreements.