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Description The Customer Service Representative (CSR) will be responsible for providing exceptional customer service and support to clients of a medical billing company. The CSR will handle incoming calls, address customer inquiries, resolve issues, and ensure customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.What you get to do every single day
Organize and route incoming telephone calls
Provide accurate, friendly customer service in a timely fashion
May support business development and client referral goals by actively cross-selling and referring customer
Requirements
Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent oral and written communications skills
Strong problem-solving skills
Positive attitude and an engaging businesslike approach
Strong computer skills including customer database systems
Customer service and office administrative skills
No stranger to performing extensive research to resolve complex customer inquiries
Proficiency with Microsoft office applications
Comfort and confidence when interacting with internal and external partners and clients/customers
Foundational knowledge in Microsoft Excel
Deep understanding of Creative Problem Solving
Comprehensive knowledge of Call Center Customer Service
Answering Inbound Calls experience preferred
If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
Vacancy expired!