Customer Service Representative (CSR)

Keenfinity is committed to upholding the highest standards for service. Our goal is total customer satisfaction through products, service and support. Primary Responsibilites: Responsible for developing and maintaining excellent customer relationships.Handle various forms of customer contact, and accurately process customer orders for products and literature.Interface and provide customer service to our Major Accounts with special requirements, manage special projects, and create reports as required.Promote consistent and excellent customer relations and loyalty.Routinely communicate accurate delivery information, and promptly update customers when changes occur.Respond to customer inquiries in a timely manner through the most appropriate means of communication.Provide pricing, delivery information, order status, and return authorization to customers as specified by department procedures.Perform error-free order entry and modification. Follow up on orders as needed.Act as team player and effectively back up others as needed.Take initiative to find value-added work when call volume is low.Interface with internal departments on all aspects of customer service; serve as Voice of the Customer.Keep departmental files up-to-date per records retention procedures.Complete special projects as assigned by management.