Partner Support Associate

This role is based in our 1100 15th St NW, Washington, DC 20005, USA office.Serve as the front-line contact for NetLine’s publisher partners. You’ll provide operational and technical support, ensure successful campaign fulfillment, troubleshoot data and integration issues, and contribute to an exceptional partner experience.ResponsibilitiesAct as the primary support resource for NetLine’s network of publishers and media partnersOnboard new publishers and assist with content feed setup, audience tagging, and campaign activationTroubleshoot delivery, tagging, or data flow issues in coordination with internal technical teamsMonitor campaign performance and provide recommendations to optimize lead volume and qualityWork with internal tools to ensure leads, engagement metrics, and revenue tracking are accurate and timelyCollaborate with the Partner Development and Client Services teams to meet client fulfillment goalsMaintain knowledge of platform features, integration methods, and compliance best practicesHelp manage documentation and training resources for external partners