Claims Technical Specialist

We are seeking a detail-oriented and analytical Claims Technical Specialist to join our dynamic team in Sydney, Australia. As a key member of our claims department, you will provide expert technical advice and support to ensure optimal assessment quality and customer outcomes across our insurance portfolios.Offer technical guidance and support to the Claims team on assessment and case management mattersOptimize assessment quality within Income Protection, Life, Trauma, and TPD portfoliosSupport Claims Managers in building their capabilities aligned with company frameworksReview and authorize claims, including adverse decision reviewsCoach Claims Consultants on executing assessment practices efficiently and effectivelyContribute to the development and enhancement of claims handling procedures and guidelinesProvide insights into Case Manager technical capabilities for performance management purposesSupport Team Managers in developing individual uplift plans aligned with the company's capability frameworkEnsure claims handling reflects industry best practices and company policiesDrive processes to support technical capability development within the claims departmentCollaborate with Client Managers and Team Managers on reporting and fund meetingsContribute to the implementation of governance structures and quality assurance measures