Guest Service Agent

We are seeking a service-oriented professional to deliver exceptional, personalised experiences in our executive club lounge, Club Millésime. As our Guest Service Agent, you will:Create a warm and personalised experience that makes every guest feel genuinely welcomedDeliver prompt and professional service, anticipating guest needs and responding with confidence and careManage guest check-ins and check-outs with accuracy and efficiency, ensuring a seamless arrival and departure experience in line with Sofitel standardsCoordinate guest services to deliver a consistently high level of service throughout the dayAccurately record and maintain guest information and preferences to support a personalised guest experienceWork closely with all hotel departments to ensure smooth communication and a seamless end-to-end guest journey