Group Reservations Sales Executive

Reporting to the Reservations Manager, the Group Reservations Sales Executive is responsible for ensuring the efficiency and effectiveness of all group reservations operations with the objective of maximizing room and rate yield at the hotel. The Group Reservations Sales Executive is responsible for;Responsible for the sales and management of all group bookings of 10 rooms or more that do not require catering (with the exception of breakfast).Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).Handle any other department issues related to groups (including but not limited to follow up on prepayment, routing and vouchers).Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group.Manage Hotel inventory in relation to group reservations and monitor potential wash of business.Produce reports and statistics as requested by the Reservations Manager. This will include but not limited to, Group Wash and Business Turndown reports and 3-month Group Forecasts.Manage Group payments, cancellations, rooming lists and terms and conditions.