Customer Service Representative

Have a passion to support and solve customer inquiries by going above and beyond consistently.Provide first class customer support through a variety of channels; inbound/outbound calls and email.Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support in a timely, professional manner.Consistently and accurately use CRM technology (Dynamics), advanced phone systems (CXOne) and Oracle ERP to support customer and team needs.Identify and recommend customer service and process enhancements that elevate our service to our customers.