Reservations Agent

Looking after our priority guests and managing the day to day disrupted flights and upgrades.Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Auckland Airport Precinct.Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients.Upsell room types, packages, and services while adhering to pricing strategies and set rates.Ensure all guest information, preferences, and booking details are correctly recorded in the Property Management System (PMS)Communicate guest requests and special requirements to Front Office, Housekeeping, and Food & Beverage teams for seamless service.Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.