Vacancy expired!
Job Description
Summary:The Senior Business and Quality Analyst (BA/QA), Information Technology is responsible for working with IT team members and business partners to understand and document business needs and functional requirements for connected vehicle (telematics) systems. The BA/QA will produce documentation and communicate functional features, characteristics and requirements throughout the organization, ensuring that system specifications operate in alignment with business requirements. This position is part of a team that provides services supporting technologies in the US, Canada and Japan with plans to expand into more international markets in the coming years. This person will support Subaru’s objective to bring exceptional digital experiences to our customers.Primary Responsibilities:- Work with team members and business partners to elicit high-level requirements and capture business needs
- Perform quality assurance (QA) and lead user acceptance testing (UAT) sessions, includes creating and executing test scripts as needed
- Clearly articulate and document business requirements
- Assess the risks of various solutions and prioritizes competing business demands
- Develop requirements and specifications for system enhancements/fixes in response to identified problems and in support of initiatives and projects
- Gather and document end to end knowledge of the supported systems and processes
- Coordinate project delivery by participating in design reviews and walk-throughs
- Identify and manage production support tickets for incident and problem remediation, triage and resolution
- Assist in managing relationship with business partner with focus on driving satisfaction with IT services
- Incorporate usability and user interface needs when designing systems
- Proactively resolve customer satisfaction issues
- Ensures that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements are aligned with application features and functions
- Analyze discrepancies in service or performance, offering recommendations for updates or changes
- Ensure continuing operational quality by documenting bug fixes, enhancements and updates
- SQL and database experience
- Bachelor’s degree in Computer Science, Business or a related field
- Demonstrated analytical skills, especially in the areas of root-cause analysis and metrics driven productivity and effectiveness.
- Capable of working independently, a self-starter who performs initiatives that provide solutions for business requirements.
- Work experience with increasing responsibility and demonstrable leadership success
- Excellent communicator with strong business analysis and reporting skills
- Time management and ability to drive multiple projects simultaneously
- Familiarity with physical mobile device testing desired
- Experience with working in a team that includes offshore development and QA resources
- Experience using a tool to plan and track software development activity and log defects
- Ability to occasionally work off hours to align with offshore business units
Vacancy expired!