Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous
manner.
Efficiently handles all payments received whether they are cash, credit card,
checks, or traveler’s checks. Balances/verifies all monetary transactions in the
appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that
guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration,
changes, charges, credit card transactions, customer service and maintenance
issues.
80%
(Essential)
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are
satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and
security.
Ongoing
Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually
appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and
relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.