Zambranos Complete Auto Center, a well-established and growing automotive repair shop in Trenton, NJ, is looking for an experienced Service Writer / Assistant Manager to join our team.
If you have at least 3 years of experience in a similar role, are fluent in both English and Spanish, and are passionate about providing excellent customer service, we want to meet you!
Responsibilities:
Greet customers and assist them with their automotive service needs
Create and manage repair orders, estimates, and invoices
Lead a team of 4 technicians and coordinate workflow in the shop
Order parts and manage inventory efficiently
Sell new tires and explain options to customers
Communicate effectively with technicians, customers, and vendors
Work with extended warranty companies to process claims and approvals
Ensure high levels of customer satisfaction and shop efficiency
Support management with daily shop operations
Requirements:
Minimum 3 years of experience as a Service Writer, Service Advisor, or similar position
Bilingual – Fluent in English and Spanish (required)
Valid driver’s license (required)
Strong customer service and communication skills
Ability to lead and motivate a team
Basic computer and POS system knowledge
Schedule:
Monday to Friday: 8:00 am – 6:00 pm
Saturday: 8:00 am – 3:00 pm
Closed on Sundays and all major holidays
Compensation & Benefits:
Competitive salary + commissions
1-week paid vacation
Employee discounts
Ongoing training and development
Growth opportunities within the company