Job Title: Helpdesk Technician – Technical Support & Cabling
Overview
We are seeking a dependable and customer-focused Helpdesk Technician with strong troubleshooting abilities and hands-on wiring/cabling skills. This role combines traditional Tier 1–2 technical support with onsite tasks involving network cabling, hardware setups, and basic infrastructure maintenance.
Key Responsibilities
Helpdesk / Technical Support
Provide Tier 1–2 support for end users via phone, email, chat, or in person.
Troubleshoot issues related to Windows/Mac systems, printers, applications, VPN, and basic network connectivity.
Resolve incident tickets in a timely manner and document steps clearly in the ticketing system.
Assist with onboarding/offboarding tasks such as account creation, equipment setup, and permissions management.
Perform routine maintenance and updates on end-user devices.
Wiring & Cabling Responsibilities
Run, terminate, and test CAT5e/CAT6 network cables and patch panels.
Install, label, and organize network and telecom cabling in offices, racks, and workstations.
Assist with setting up network switches, access points, and server room equipment (under supervision if needed).
Diagnose and repair cabling issues such as faulty terminations, broken jacks, or signal problems.
Maintain a clean and safe cabling environment following industry standards.
Required Skills & Qualifications
1–3 years of helpdesk or technical support experience.
Hands-on experience with running network cable and using tools such as punch-down tools, crimpers, testers, and toners.
Strong understanding of basic networking (TCP/IP, DHCP, DNS).
Familiar with Active Directory, Office 365, and common enterprise applications.
Ability to lift and move equipment (up to 50 lbs) and work in ceilings, closets, and small spaces.
Excellent customer service and communication skills.
Preferred Qualifications
CompTIA A+, Network+, or similar certifications.
Experience with VoIP systems or phone cabling.
Familiarity with ticketing systems (Jira, ServiceNow, Zendesk, etc.).
Experience with small network gear installations.