The IT Support Technician Internship will be responsible for:
End user support of computer workstations and associated peripherals; this may include diagnosis and troubleshooting of all organizational software, hardware and mobile devices
Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
Inventory management via approved software and technology
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation
Respond to all email, phone calls and service assignments in a timely manner
Maintain records in ticket management system
Available Locations Include:
Overlook Medical Center, Summit, NJ
Morristown Medical Center, Morristown, NJ
About Us Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.Our integrated network offers seamless access to Atlantic Health System’s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health System, several of our practices offer urgent care and walk-in services.In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.EEO STATEMENTAtlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
Applicants must be currently enrolled in a full-time accredited undergraduate or graduate program at a public or private College/University, and be in good academic standing at their institution
Must be committed to completing the duration of the internship from June 2025 - August 2025
Work 37.5 hours per week and commit to a minimum of 375 hours for the duration of the internship
Excellent written and verbal communication skills
Enrolled in coursework related to Information Technology, Information Management, or related disciplines
Excellent computer/software troubleshooting and diagnosing skills
Ability to display excellent customer service delivery with strong soft skills & provide great customer experiences