Call Center Specialist

Description We are offering a long term contract employment opportunity for a Call Center Specialist based in Princeton, New Jersey. This role requires an individual who can effectively manage customer interactions in a fast-paced call center environment. Responsibilities: Efficiently answer inbound calls from customers, providing them with accurate and timely responses Act as the first point of contact in assisting customers with their inquiries and complaints Schedule appointments as required, ensuring a smooth process for the customer Maintain a high level of detail orientation while handling both inbound and outbound calls Troubleshoot problems with our products and services, providing effective solutions Collaborate closely with team members to deliver outstanding service to customers In a fast-paced call center, ensure all customer interactions are managed efficiently Keep accurate records of all customer interactions, ensuring all details are up-to-date and accurate.Requirements Demonstrated experience in handling inbound calls, showcasing a detail-oriented and customer-focused approach. Capability to support customers by comprehending their needs and offering appropriate solutions. Prior experience in a customer service role in a call center within the healthcare industry. Comfortable working in a high-energy call center environment, maintaining calm and efficiency under pressure. Familiarity with the operations of an inbound call center, showcasing the ability to manage high call volumes. Skilled in scheduling appointments Experience in managing both inbound and outbound calls, ensuring uninterrupted communication with patients and healthcare providers.Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .