Business Systems Manager

Job Title: Business Systems Manager Location: Rahway, NJ or West Point, PA Hours/Schedule: Tuesday and Wednesday should be in the office / Can work on either Monday or Thursday. Friday is Virtual. Type: Contract Overview Our client and Partner a global Biopharmaceutical company, is looking to bring on a System Administrator. The ideal candidate will have 7 years of transferable experience, as well as experience with Aravo or similar third-party management software. This is a great opportunity at the intersection of Risk mitigation, business processes, and IT. If you want to be a part of this groundbreaking work, please apply! Responsibilities

Procedure Subject Matter Expert (SME)

Answering user questions

Supporting system administration

Assisting with enhancements

Leading process improvements

Monitoring KPIs

We are responsible for helping users understand the system, troubleshoot when the process is not flowing as expected, and working with the Software Provider to resolve issues.

Prior experience with Aravo would be very helpful but not required.

The individual needs to be able to understand process flows, troubleshoot, and have excellent customer service soft skills.

Provide day to day business support for a new, centralized Third Party Due Diligence IT tool.

This includes responding to inquiries sent to our central mailbox and providing live support during routine calls.

Inquiries could result in educating users, troubleshooting, and/or working with the Software Provider for case submission and resolution.

Requirements

The individual needs to be able to understand business process flows, troubleshoot, and have excellent customer service soft skills.

Excellent verbal and written communication skills are required.

Experience with Outlook and Excel required.

Experience with SharePoint, MS Teams.

Aravo is highly preferred.

Minimum of 7+ years of experience.

Benefits

System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.