Outdoor LED Service Representative

Job DescriptionThe Outdoor LED Service Representative is responsible for carrying out many of the organizations Outdoor LED customer-facing responsibilities including review and management of Pro Sports videoboard display issues, problem identification and resolution, coordination with Customer, Care leadership, NOC (Network Operating Center), and SSR stakeholder team. Perform other relation customer service functions as required. Monitors daily performance of Outdoor LED displays for timely service to customers Ticket status report preparation for senior leadership and customer updates B2B CARE Outdoor LED customer issue resolution and administrative support Display problem discovery, resolution planning, project tracking, and documentation Cross-departmental collaboration to provide B2B customer satisfaction Development and improvement of B2B service processes to meet B2B CX expectations Strategical thinking and collaborative preparation for teams SLA targets Day-to-day operational, procurement, logistics, and warranty renewal supportWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements5+ years of customer solution experience within outdoor video display industry Microsoft Standard Office Suite Experience working with a CRM dashboard Ability to plan and execute large projects/events, and collaborate internally and externally SAP Experience nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.