ReceptionistReq #:0000151449Category:Clerical / Administrative SupportStatus:Per DiemShift:EveningFacility:RWJ SomersetDepartment:VolunteersLocation:RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876Job Overview:Maintains high standards on a daily basis as they pertain to customer service within the Reception department. Responsible for maintaining patient information services at the lobby reception desk and other designated locations. Demonstrates positive guest relations to all patients, staff and visitors.Qualifications:Required:
1-2 years of experience in similar position/customer service role, preferably in a hospital
Candidate will possess excellent communication and customer service skills, computer literacy and ability to multitask in a fast-paced environment
Preferred:
High School diploma
Spanish speaking is a plus!
Scheduling Requirements:
Evening Shift
Flexibility required
Per Diem
Essential Functions:
Greets patients and visitors as soon as they approach the desk in a courteous manner
Offers assistance and provides accurate information and directions
Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
Exhibits proficiency in computer use
Ensures that visitors and callers receive accurate information.
Answers telephone calls promptly and appropriately
Adheres to department policy regarding transferring calls and disseminating patient information
Demonstrates telephone courtesy and positive guest relations skills
Has general knowledge of all department locations throughout the hospital
Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric
Has knowledge of Hospital Policy regarding courtesy parking
Has knowledge of Patient privacy policy and procedures
Checks and assigns vendor passes
Checks employee ID badges
Monitors and reports suspicious activity to security
Serve as representative of Volunteer Services in the absence of Director and coordinator
Assists in the training and supervision of volunteers assigned at the Info desk
Demonstrates sensitivity and tact in dealing with volunteers
Assists with any other functions which pertain to the Reception Services and Security department
Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Choosing RWJBarnabas Health!RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.RWJBarnabas Health is an Equal Opportunity Employer