We're looking for an Operations Technician to join our Geospatial Content Operations team who
are the engine room behind Nearmap's Australian aerial capture program. This is a coordination
role sitting at the intersection of technical operations and logistics support.
This isn't a narrow, single-discipline role. You'll be the connective tissue between our aircraft
operators in the field, our logistics partners, our dev and processing teams, and our broader global
operations. On any given day you might be diagnosing a laptop issue remotely with an operator in
Brisbane, coordinating a media return through our courier network, or supporting our flight planner
with map exports. The work is varied, the team is tight-knit, and the impact is real.
What you'll be doing
Monitoring our JIRA dashboards daily to track survey data, chase outstanding returns, and keep
the flow of capture media moving reliably between operators and our Barangaroo office. You’ll be
responsible for keeping our operator fleet well stocked, making sure each aircraft has everything it
needs before departure, from capture media to cleaning supplies and courier satchels.
You'll work closely with our courier partners to manage logistics across our production fleet,
support flight planning, and be the first point of triage when operators run into issues on the
WhatsApp channels. You'll also handle physical tasks: receiving equipment shipments and
supporting camera dispatch for repairs. There's an after-hours component too, primarily weekends,
but it's brief responses, not sustained work.
Once media arrives, you'll take ownership of the processing side, downloading survey data,
managing the processing queue through JIRA, and keeping things moving through the pipeline.
You'll provide second-level QA support to our Poland-based GCO team, reconciling flown
coverage against processed surveys, identifying hardware anomalies, and feeding observations
back to our Flight Operations team. It's methodical work that requires a sharp eye and an
understanding of how the pieces fit together across a global operation.